Exyon Marketplace Privacy Policy

Last Updated: February 12, 2026

Exyon Marketplace (referred to as “we”, “us” and “our”) operates this store and website (the “Services”). Exyon Marketplace is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose personal information when you visit, use, or make a purchase through the Services, or when you communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls in relation to personal information.

By using the Services, you acknowledge that you have read and understand this Privacy Policy.

1) Personal information we collect

“Personal information” means information that identifies you or can reasonably be linked to you.

Depending on how you use the Services, we may collect:

• • • • • • • • • • Contact details: name, billing/shipping address, phone number, email address
                  • Order and transaction details: items viewed, added to cart, purchased, returned or exchanged; order history
                  • Payment information: payment method and payment confirmation details (payment processing is handled by Shopify and/or our payment providers; we do not store full card details)
                  • Account information: username, password, preferences (if you create an account)
                  • Customer support communications: details you provide when contacting us
                  • Device and technical data: IP address, device type, browser, network connection, identifiers
                  • Usage data: how you interact with the Services (pages viewed, clicks, timestamps)

2) Sources of personal information

We may collect personal information:

• • • • • • • • • Directly from you (checkout, account creation, forms, emails)
                • Automatically through cookies and similar technologies when you browse our website
                • From service providers who help operate our Services (e.g., Shopify, payment processors, shipping providers, analytics)
                • From third parties where you choose to connect them (e.g., social media integrations, if used)

3) How we use personal information

We use personal information to:

• • • • • • • • • Provide and operate the Services (process orders, payments, shipping, returns/exchanges, account management)
                • Communicate with you (order updates, customer support, service messages)
                • Improve and personalise the Services (preferences, troubleshooting, analytics)
                • Marketing and advertising (send promotions where permitted, show ads on other platforms, measure campaign performance)
                • Security and fraud prevention (detect and prevent suspicious activity, protect accounts and transactions)
                • Legal and compliance purposes (meet legal obligations and respond to lawful requests)

4) Cookies and analytics

We use cookies and similar technologies to operate the Services, remember preferences, and understand how visitors use our website.

You can control cookies through your browser settings. Blocking cookies may affect certain site features.

5) How we disclose personal information

We may disclose personal information to:

• • • • • • • • • Shopify (to host the store, process orders, provide platform features)
                • Payment providers (to process payments)
                • Shipping and fulfilment providers (to deliver your order and provide tracking)
                • Service providers supporting our business (IT, analytics, customer support, marketing tools)
                • Business and marketing partners to help advertise and measure advertising performance (where applicable)
                • Authorities or other parties where required by law or to protect our rights, customers, or the Services
                • Affiliates within our corporate group (if applicable)
                • In a business transaction (e.g., restructure, merger, sale of assets), where permitted by law

6) Shopify and platform processing

Our store is hosted by Shopify. Shopify collects and processes certain information about your access to and use of the Services to provide and improve the platform.

To learn more about Shopify’s privacy practices, you can review Shopify’s consumer privacy information and privacy portal.

7) Third-party websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. Please review their policies before providing your information.

8) Children

The Services are not intended for use by children. We do not knowingly collect personal information from children.

9) Security and retention

No method of transmission or storage is completely secure. We take reasonable measures to protect personal information, but we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide the Services, meet legal and accounting obligations, resolve disputes, and enforce agreements.

10) Your rights and choices

Depending on where you live and applicable law, you may request to:

• • • • • • • • • Access the personal information we hold about you
                • Correct inaccurate personal information
                • Request deletion of personal information (where applicable)
                • Receive a copy of certain personal information

Marketing preferences: You can unsubscribe from promotional emails at any time using the link in our emails. We may still send non-promotional messages (e.g., order updates).

We may need to verify your identity before processing requests.

11) Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page and the “Last Updated” date will be revised.

12) Contact

For privacy questions or requests, contact us:

Exyon Pty Ltd (trading as Exyon Marketplace)
Email: hello@exyon.com.au
Address: 12/105 Cochranes Rd, Moorabbin VIC 3189, Australia
Phone: 1800 431 524