Effective Date: 14 April 2025
Last Updated: 18 June 2025
You must request a return within 14 days of delivery (based on carrier tracking).
We may accept change-of-mind returns within 14 days if the item is returned in resaleable condition and meets the requirements below.
To be eligible, the item must be:
Unused and in as-new condition
Returned with all original packaging and contents (box, inserts, accessories, manuals, bundled items)
Free from physical/cosmetic/liquid damage
For devices: not account-locked (e.g., Apple ID/Find My/Google FRP) and not altered beyond basic inspection
Final sale items (no change-of-mind returns/exchanges):
Items marked Final Sale, Clearance, As-Is, Parts/Repair, or No Returns
Gift cards / digital codes (if applicable)
Any item returned with missing parts, damage, or signs of use inconsistent with resaleable condition
Accessories follow the same 14-day eligibility rules above.
Where stock is available, we may offer an exchange instead of a refund. If an exchange is unavailable, a refund may be offered in line with this policy and your ACL rights.
Devices include a 6-month warranty from the date of delivery, in addition to your rights under the Australian Consumer Law.
Covered (where not caused by misuse/damage):
Internal hardware faults
Functional issues not disclosed at the time of sale
Item significantly not as described
Not covered / warranty may be void if:
Accidental damage after delivery (drops, dents, cracks)
Liquid or water damage
Misuse, neglect, abnormal operating conditions, power surges
Software tampering (including rooting/jailbreaking) or unauthorised modifications
Repairs/opening by unauthorised third parties
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a major failure, you are entitled to a replacement or refund and may be entitled to compensation for other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have the failure remedied within a reasonable time.
If your item arrives damaged or non-functional, contact us within 48 hours of delivery and provide:
Photos of the item and packaging (including shipping label)
A short video showing the fault (where relevant)
All returns must be approved first.
Email support@exyon.com.au with:
Order number
Reason for return
Photos/video evidence (where relevant)
If approved, we will issue a Return Authorisation (RA) Number and return instructions.
Returns sent without an RA Number may be rejected or returned to sender.
We provide free return shipping within Australia for eligible returns when you use our return method (e.g., our supplied label/instructions).
If you arrange your own shipping without approval, shipping costs may not be reimbursed.
All returns are inspected on arrival.
A restocking fee of up to 25% may apply if the item:
Is opened/used and not in as-new resaleable condition
Is missing packaging, accessories, or bundled items
Shows signs of activation/account linkage beyond what is necessary to inspect
Has cosmetic wear/damage inconsistent with eligibility
If a restocking fee may apply, we will notify you before finalising the return outcome.
Returns are assessed within 3–5 business days of receipt.
Approved refunds are issued to the original payment method (unless otherwise required by law).
Payment providers may take additional time to reflect the refund (often 1–10 business days).
For all returns and warranty enquiries:
support@exyon.com.au
